Below you can find answers to our most frequently asked questions. If you don't see what you're looking for, please feel free to contact us.  


The easiest way to create an account is during checkout. You may also create an account by going to this page: create an account or by clicking the 'Register' text on the top right of our website.

You can login here: login page or by clicking 'sign in' at the top of our website

You can reset your password here. You also will see a link on the sign in page to reset your password.

If you have an account with us, once you are logged in, you will find your order history under the 'My Account' page. There, you will find your past orders and order history.


If you created an account at checkout, all of your order information will be in the 'order history' section of your account. You can log in to your account here.

If you checked out as a guest, please email and we can help with any order questions.

Only orders that have not been shipped may be cancelled. Please email us at hello@mereciusa.com or give us a call at 214-702-3918.


Due to the nature of our products, we only accept unopened, unused full rolls of product for returns within 20 days of the original order date. The customer is responsible for shipping costs of returns. Please contact hello@mereciusa.com for returns.

Please email us at hello@mereciusa.com to discuss your return.


We will get your order in transit within 1-3 business days of placing your order.

We offer pick up at our fulfillment center in Dallas, TX. Choose "Local Will Call" when checking out. We will process and have your order ready in 2-3 days. We will contact you when you may pick up!

Absolutely! You will see the option during checkout to use your own shipping account. Please provide your shipping account number in the field above the shipping options section on the checkout page.

We use UPS for all shipping.

If you receive a damaged box and need to file a claim, you must do so with UPS, the shipping carrier we use. We are not responsible for damages in transit and make every effort to ensure your order is packed correctly.

If you do have damage, please note the package, take photos and notify UPS. Read more about filing a claim with UPS on their website.